Complaints

If something has gone wrong with Koyxo, we want to put it right. Start from Settings → Help in the app, or email hello@koyxo.com with the subject line “Complaint” and a short summary. We will acknowledge promptly and keep you updated through to resolution.

If you are not satisfied with the outcome, the in-app complaints notice explains any right to refer the matter to an ombudsman or other dispute body that applies where you live.